Entry-Level IT Helpdesk Technician

We’re looking for an entry-level Help Desk Technician to provide onsite technical support to users in a friendly, efficient, and accurate manner. You will be considered as our law firm’s front line support technician, and you will solve basic technical problems, as well as provide support for any additionally assigned responsibilities. The goal is to share your technical knowledge in simple and understandable ways while displaying patience and a friendly customer service attitude.

Responsibilities

• Answer incoming calls and emails to provide first level resolution regarding technical issues for on-site employees.
• Troubleshoot, diagnose, and resolve basic/advanced hardware and software issues in a Windows/PC environment.
• Provide quick resolution and excellent customer service.
• Follow-up with employees on pending issues, provide feedback and diligently see problems through to resolution.
• Deploy Windows PCs and install, modify, and repair any hardware and software, as needed.
• Basic Active Directory and Exchange Admin user management
• Maintain technical documentation, administrative documentation, and a detailed inventory of IT related hardware and software.
• Work closely with the IT Director on a consistent basis.
• Work within a small office admin team as backup for office related tasks.

Requirements

• Associates (minimum) in a Computer Science relevant field or equivalent working experience
• Strong communication skills, customer-oriented, and patient
• Passionate and enthusiastic about technology and helping others
• Basic troubleshooting, attention to detail, and multi-tasking skills
• In-depth knowledge with PC hardware and Windows OS
• Experience with basic networking architecture
• Basic utilization of MS Office Suite
• No criminal record (a background check is required)